Home / Horizon Case Study / Housekeeping Onboarding
The room is where guests judge a hotel. This is how a new housekeeping associate learns to deliver a spotless, welcoming room every time.
Work through each phase with your housekeeping lead. Check items off as you go, your progress is saved. Phases 1–2 are the shared Horizon foundation every associate completes; the rest is the craft of housekeeping.